Pedicure Panic Manicure Mania
Went to get my nails done tonight and also had a pedicure. I am a regular customer and go frequently. I always have a good time there and my manicurist is more of a friend than a service provider to me. Something strange happened this afternoon that is just not sitting well with me.
Two women came into the salon. One was middle aged and one was an elderly woman. The middle aged lady was speaking to the older one in Italian. She asked the salon owner if they had an appointment opening and was told yes. The middle aged woman sat the older woman on a chair, took her shoes and socks off, mumbled something to one of the salon employees and left. As she was walking out she said in English "Be back in ten minutes!"
The elderly woman was supposed to be getting a pedicure. She was very upset and cringing when the poor nail technican tried to position her foot properly on the pedicure table. The elderly woman was visibly quite nervous. I turned to Nancy (The salon owner) and looked at her like "what the????"
Nancy told me they come in at least once a month. The elderly lady has alzeimhers. She has been a customer for the last four years and has become progressively worse. The middle aged woman apparently is her caregiver. The middle aged woman is named Marissa. She has the habit of dropping off the elderly woman and saying she'll be back in ten minutes and .....you guessed it, she comes back an hour or two later.
Meanwhile, as Nancy is telling me the story, the elderly woman is increasingly becoming agitated. She looks terrified and I hear her mumbling "Casa, casa" I tell Nancy "She wants to go home". Apparently this happens everytime. Sometimes the woman (I found out her name is Fernanda so will call her that from now on) has good days and sometimes she has bad days. Nancy explained to me that the last time Marissa brought Fernanda in she had a very bad spell. Marissa left her as she always does. The salon was very busy that day. Fernanda apparently began to sob loudly and tried to get up and leave. Nancy and her employees had to run after Fernanda and keep her back. I told Nancy this was unacceptable. If something should happen to Fernanda while she is left in Nancy's salon this would be horrible and she may be liable. Nancy agreed and told me she has expressed this concern to Marissa more than once. As I looked over to Fernanda who was mumbling to herself in Italian and looking terrified I said to Nancy "You are going to have to be very direct with Marissa and turn her away next time". I reminded Nancy that she owns a salon and is not a caregiver nor is she a babysitter.
The girl who was trying to give Fernanda a pedicure had a really hard time as she was trying to be gentle but, Fernanda kept wincing as though the technician was doing some type of chinese torture to her toes.
Marissa eventually came back carrying a slew of shopping bags including two from the L.C.B.O - I had a sneaking suspicion that the booze wasn't for the medicated Fernanda. I made sure of telling Marissa that Fernanda obviously did not want to be there and was left alone for too long. I also told her the employees could not do their jobs properly. God love them they were desperately trying to provide a service to someone who clearly did not want this service done.
What does Marissa do at this point?
She begins yelling at Fernando who I didn't think could possibly turn any whiter.
She was treating her like a toddler who's hand was caught in the cookie jar after dinner time.
Marissa looked around and realized we were all staring at her in disbelief. She picked up the shopping bags and told Fernanda it was time to go.
I watched that poor old woman go out the door four hours ago. The look on her face is still with me and will be for a long time.
I got home and told my husband. I was livid. I told him the whole story and was very upset and you know what he said?
"Your toes look so pretty though"
And they do.
CUZ I SAID SO!